Debit Card Fraud Protection Policies
Updated May 4, 2012
To help keep your debit card safe from fraudulent use, we have implemented several new security policies.
Effective immediately, we are asking members to input their pin number for debit card purchases for transactions performed outside of Ohio. FirstDay, along with many other financial institutions across the country, has seen a dramatic increase in fraudulent transactions involving signature-based debit card transactions.
We strongly encourage our members to review their account activity online daily and notify Member Support at (937) 222-4546 ext 5 of any suspicious transactions. We are committed to implementing proactive strategies to reduce exposure to these emerging threats and appreciate your understanding in this matter.
It is occasionally necessary to block debit card use in certain foreign countries. In an effort to protect members' funds, we take these blocks very seriously. We apologize for any inconvenience this may cause members.
However, this action was taken to protect all members from the rampant fraud coming from those countries at this time. Currently blocked countries include Philippines, India, Mauritius, Korea, Russia, Spain, South Africa, Japan and The United Kingdom of Great Britain/Northern Ireland.
Others ways for you to access your account or have money when traveling:
Please call us when you plan to travel, whether it is inside the United States or Internationally. Let us know the dates you are traveling and which cities you will be visiting. Without notifying us, your card may be blocked for potential fraudulent use if we are unable to reach you to verify your transactions.
Be sure to update your contact information with us if you have changed any phone numbers.
